By 2022, the adoption and increase of digitalization will continue to be evident. If before technology walked in leaps and bounds, now it is omnipresent and growing on a large scale, and this does not exclude companies, on the contrary, for this new year technology will be the backbone of organizations seeking flexibility and agility in today’s new world.
That is why we wanted to tell you which technologies will be in trend for the digital transformation of companies in different economic sectors:
1. Adoption of Artificial Intelligence
It is the combination of algorithms with the purpose of creating a machine that presents the same human cognitive functions, with the objective of doing a diversity of tasks. A report prepared by McKinsey, indicates that 63% of companies that in 2019 incorporated an AI process or product in a process or product helped them to improve the revenue of their organizations and 44% indicate that it has also contributed to reduce costs.
Undoubtedly, it is one of the technological trends for 2022 that will not only be in force, but will also become more important for companies that are part of Industry 4.0.
2.Low code or the development of applications with little code
Low-Code platforms are those with which applications can be developed reducing the minimum development of manual code, because it comes already built or prefabricated. This technology is ideal for companies that are looking to save time and costs and need an application to increase revenue or automate processes.
According to Forrester, Low-Code platforms represent an industry that generated a minimum of 1.7 billion dollars over the last few years and has contributed to the digital transformation process of companies, which is why the demand for solutions based on Low-Code platforms will continue to increase in the coming years.
3.Robotic Processing Automatization (RPA)
This software emulates a robot in a virtual environment and has the advantage of working 24/7, which generates a significant reduction in response times for both customers and the areas involved. The aim is to reduce reprocesses in the different departments involved in the company and to solve end-user complaints, the difficulty to perform certain tasks, errors and loss of information, data inaccuracy, among others.
4.Digitization and virtualization
The trend of remote work continues to increase since 2020. Industries were forced to virtualize their offices and customer service in the wake of the pandemic. However, although the virus is now under control and companies could return to face-to-face work, most of them prefer to continue working remotely, as employees are more productive and it does not reduce the fixed costs of having an open office.
In a report presented by the consulting firm IDC, they forecast the digitization of the Latin American economy; they project that by 2022 more than 50% of GDP will be digitized, with growth in every industry, driven by digitally enhanced offerings, operations and relationships.
Software development will have a greater boom due to the increased relevance of virtuality and remote processes in companies. In addition to seeking technological solutions to improve Customer Experience processes, as it is one of the key factors when making decisions on innovation and technology implementation.
This trend generated an impact on the economic indicators of companies during 2021. The Zendesk CX Trends 2021 Report found that 75% of customers were willing to spend more with companies that offer a good experience.
According to KPMG in its study Customer Experience: The Road to Profitability, customer experience analyzes the experiences of a person when interacting with a brand, service or product and generates emotional ties with it. The study states that including customer experience in the business strategy improves customer retention and sales.
Undoubtedly, all transformation and evolution is aimed at the core of the business and its objectives. Therefore, with this list of digital transformation trends for 2022, we hope you can analyze which ones will bring the most value to your company.
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